Platinum Pro Painters Inc — Furniture Store in Burlington

Reviews of Platinum Pro Painters Inc

• Blake

  Added 2016.09.12

  -random concerns (they broke the chain lock on the back door and never told me, an extensive amount of my newly painted wall was damaged beyond what they say is a risk with the application of painter's tape, etc.)
• Anthony

  Added 2016.04.26

  The doors finally came back. Unfortunately, some had blemishes, and some were mismatched in color. After 2-3 more iterations of doors going back to the workshop, we finally had all our doors installed, 3 months late. Even now, the doors don't all match, but I am so fed up, I don't have the energy nor time to deal with them further.
• Luke

  Added 2015.11.28

  To add insult to injury, Todd was very preoccupied with getting his final payment, which I had refused to give until the job was completed to my satisfaction. Despite my explicitly saying that, my credit card was charged prematurely, without my consent (I assume they had kept the # on file from a prior payment).
• Jesse

  Added 2015.11.23

  Cupboard doors were picked up on the scheduled day (though I waited at home for 1.5 hours after booked pick-up time and then finally left for work because no one called nor was answering phones), but on-site work and reinstall were then delayed, seemingly because of other work going on in my house (which would not interfere), but I later found out because they were backed up in the shop.
• Evan

  Added 2015.09.14

  -significant delays to the job, without communication
• Michael

  Added 2015.08.21

  If you are looking for a professional finish on your kitchen cabinets, stay away from this company. Todd will give you many excuses as to why your cabinet doors are taking so long or why he has no team available to come out to finish your install. If you are looking for a rough finish on your cabinets and lots of overspray on your walls from inexperienced installers, this is the experience you're looking for. Do not believe all the fake 4.7 reviews. Dig a little deeper on your internet research and you will find the real reviews you are looking for. Full disclosure, I am a former employee. You probably will get your kitchen done eventually and it may be half decent, but I would say it is a 50/50 gamble. This review is mostly to let spray painting applicants know that they should stay away from Todd Lacroix at all costs and so should his customers.
• Julian

  Added 2015.07.14

  -not respectful of time/schedule (say they will come at a specific time and either don't come at all or come hours later)
• Lucas

  Added 2015.02.21

  You may be wondering why I have given Platinum Pro Painters (PPP) a 2/5. And believe me, I am just as puzzled. This project started out great. Todd was so kind, helpful and responsive. A couple of staffing challenges at PPP set the work in our kitchen back a couple of days. I was a bit frustrated that Todd was not able to find a sub to complete my job as scheduled, but I ultimately forgave this. On the day of the cabinet spraying, everything was running smoothly until I realized that the paint was not dry in time for the cabinet door installation. Even our sprayer was aware of this, but said we had to install the cabinets anyway since we had only been scheduled as a 1 day job. As expected, the cabinet install smudged and scratched the paint off in half a dozen spots, including one area about the size of a toonie that is very visible in my living room. I called Todd during the job and told him about the challenges and setbacks. He said it would be no problem to come back and touch up the problem areas. I said I would pay 70% for work to that point and the remaining 30% when PPP came back to complete the job. That was on March 8. Todd's office made 1 attempt to contact me about 2 weeks later. I missed the call and therefore the window of opportunity that was offered for the touch ups that day. I texted and emailed Todd after this apologizing for the missed call and attempting to schedule another touch up date. It has now been over 2 months. I have emailed Todd a few times and texted him with no response. My project is still not complete. Needless to say I am very disappointed in how this situation has played out and am now left to figure out how to touch up my cabinets on my own.
• Alyssa

  Added 2015.01.08

  Very good work and easy to reach! Good experience! Highly recommend and Todd and his team.
• Hannah

  Added 2014.10.19

  When we wanted to get our kitchen cabinets painted we choose them mostly because of the great reviews. Todd was excellent right from the beginning. From setting up our first appointment to the final job, Todd and his people would get back to us so quickly with any questions we had. Its rare to find a company that not only does great work but also has a great crew. The final result was an amazing job!
• Carlos

  Added 2014.09.10

  I finally called Todd directly to complain. He "explained" (not apologized) about having personnel problems, personal problems, etc. I was clear that I had no issue with that, and that I can understand things happen, but that it was still his company's responsibility to communicate that there would be a delay, and to respond to customer queries.
• Gavin

  Added 2014.07.18

  It is rare that I take the time to post a review. However, I feel it is worth the time to share my experience with Platinum Pro Painters, as food for thought for others who may be considering this company. I was highly recommended this company by a friend, and found the reviews to be great. Todd Lacroix, the owner, was a great salesman in his first visit, touting his strengths of his own company, and kindly warning against the pitfalls of other companies. We planned the project (kitchen cupboard resurfacing and painting), booked the date, and proceeded.
• Blake

  Added 2014.03.27

  On-site work was finally done, but much to my surprise, the cupboard doors were still not ready to be reinstalled, and I was told I would be called shortly to rebook that. Well, weeks passed. No one called, answered my emails nor my voice mails. After 3-4 weeks, I finally texted the installer, and he was good enough to say he would take care of it. There was then further delay, despite my many calls and emails.
• Lauren

  Added 2014.01.30

  While he may well be Baumler-approved, etc., I think these are very concerning issues which prospective clients should know about. In sum, the issues were:
• Adrian

  Added 2013.12.22

  -quality issues of the job